Weekly AI Front Office Report

❝ This week your AI front office booked $28,400 in jobs while you were on site — answering 47 calls, recovering 94% of after-hours leads, and filling 19 slots on the calendar without you lifting the phone.

Headline Numbers

Calls Answered

↑ 12% vs prior week

Jobs Booked

↑ 3 vs prior week

$28,400

Est. Pipeline Value

↑ $4,200 vs prior week

94%

Missed-Call Recovery Rate

↑ from 88% last week

Call Breakdown

After-Hours Calls

57% of total · 10 PM–7 AM window

Business Hours Calls

43% of total · 7 AM–10 PM window

Avg. Answer Time

1.2s

Before first ring completes

Avg. Call Length

3m 41s

Full triage + booking confirmation

After-hours vs. Business hours 57% / 43%

After-hours (27 calls) Business hours (20 calls)

Booked Jobs This Week

Date	Service Type	Source	Est. Ticket
Mon Nov 4	Furnace tune-up	Google	$189
Mon Nov 4	AC repair — capacitor	Referral	$340
Tue Nov 5	Heat pump diagnostic	Google	$1,850
Tue Nov 5	Furnace replacement	LSA	$4,200
Wed Nov 6	Annual maintenance plan	Repeat	$299
Wed Nov 6	Emergency no-heat call	Google	$2,100
Thu Nov 7	Duct sealing & inspection	Referral	$780
Thu Nov 7	Humidifier installation	Google	$950
Thu Nov 7	Furnace tune-up x2	Repeat	$378
Fri Nov 8	Heat pump replacement	LSA	$6,400
Fri Nov 8	AC diagnostic — compressor	Google	$2,600
Fri Nov 8	Thermostat upgrade (smart)	Referral	$420
Sat Nov 9	Emergency furnace repair	Google	$1,900
Sat Nov 9	Annual service agreement	Repeat	$499
Sat Nov 9	Boiler inspection	Referral	$375
Sat Nov 9	Mini-split installation	Google	$3,200
Sun Nov 10	Furnace tune-up	Google	$189
Sun Nov 10	Heat exchanger inspection	LSA	$1,450
Sun Nov 10	Ductless system diagnostic	Repeat	$481
Total — 19 jobs			$28,400

Top Lead Sources

Google (9 calls → 9 booked)

Referral (5 calls → 4 booked)

LSA (3 calls → 3 booked)

Repeat (8 calls → 3 booked)

What We Recommend Next Week

Add a Spanish-language greeting

6 inbound calls this week showed Spanish as the first language spoken before hanging up. A bilingual opening prompt would convert several of those into booked jobs — quick win on an underserved segment.

Promote your annual maintenance plan harder

Only 3 of 19 bookings were recurring contracts. Your highest-value callers (emergency no-heat, compressor) are one-time by default. We can upsell the annual plan in the call flow — at $299/year, even 5 more converts adds $1,495 in recurring revenue.

Extend Saturday coverage to 9 PM

Saturday saw the highest call volume (7 calls) and 3 jobs booked. Two calls came in after 8 PM and went unanswered. Expanding the after-hours flow one hour on Saturdays should capture those without adding technician cost.